FAQs

When will Haydn officially launch?

The company has launched in October 2018 with a successful Kickstarter campaign that ended on November 22nd 2018. Our products are now available online and in a growing network of retailers in North America.

To which countries does Haydn ship?

Haydn ships to most countries worldwide. If you are unsure if we cover your region, you can E-mail our support team that will answer your questions with great pleasure!

What are the shipping fees?
Shipping is free, worldwide.

Do I have to pay duties and taxes?
We cover duties and exporting taxes for all shipments purchased on www.haydn.ca. You will not have to pay additional fees beyond the product price except for HST / GST / QST in Canada.

How long will delivery take?
Delivery usually takes 3-6 business days. Orders are delivered by courier, usually FedEx or Canada post. 

You'll receive a tracking number upon placing your order, so you can follow exactly when it’s scheduled to arrive.

What happens if I refuse delivery?

Refused packages or those that are not received due to negligence from the client are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable fees/ duties / taxes.